Already it not only applies to have the best rates or more shiny phones. Now operators customers have in mind the service customer provided them, and to this end Orange has decided to integrate in its bosom a call center site in Oviedo with 900 employees.
The Center was created in the year 2000 and since then has been serving Orange operator exclusively. Today this call center is in charge of the points program and the newly-launched “ Renove style Orange “ in addition to having a team specially prepared for questions about smartphones and tablets.
With a forecast of 3.5 million euros investment for the improvement of its infrastructure, facilities and information services, Orange happens to be one of the companies that provides more work in the Principality of Asturias.
This movement does more than corroborate the importance that is acquiring the customer even though each operator has its own strategy. While Movistar has Atento, a call center itself which provides addition services to other companies, Vodafone only attends to the “ good ” customers from Spain being without special distinction or to the prepaid postpaid private customers served from Latin America.